Q: Do I need an account to place an order?
A: Yes. An account is required to complete checkout, track your orders, and manage your purchase history.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly. If your order has not yet entered production or shipment, please contact us immediately at [email protected] with your order number. We will do our best to assist.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and American Express.
Q: In what currency will I be charged?
A: All orders are charged in U.S. Dollars (USD), regardless of any currency preview displayed on the website.
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
A:
Q: What ingredients are used in your soaps?
A: Our soaps are made with gentle, skin-loving ingredients such as plant-based oils (like coconut, olive, and shea butter), essential oils, and natural colorants. Each product page includes a full ingredients list.
Q: Are your soaps suitable for sensitive skin?
A: Yes! Many of our soaps are formulated for sensitive or dry skin. Look for specific recommendations on each product page, or contact us for personalized advice.
Q: Are your soaps handmade?
A: Yes. Each bar is handcrafted in small batches to ensure high quality, freshness, and consistency.
Q: Do your soaps contain animal products?
A: Most of our soaps are vegan and cruelty-free. Any product that includes ingredients like honey or goat milk will be clearly labeled.
Q: How should I store my soap?
A: Keep your soap in a cool, dry place and use a well-draining soap dish to extend its life. Avoid letting it sit in water between uses.
Q: How long does a bar of soap last?
A: Typically 3–4 weeks with daily use, depending on the size of the bar, frequency of use, and storage conditions.
Q: What is your return policy?
A: You may request a return within 30 calendar days of delivery. Items must be unused, unopened, and returned in their original packaging.
Please note:
Q: How long does it take to receive a refund?
A: Once approved, refunds are issued within 1 business day and typically appear in your account within 5–10 business days, depending on your payment provider.
Q: Is my payment information secure?
A: Yes. We use a PCI DSS–compliant payment processor and never store your full credit card information on our servers.
Q: Do you share my personal information?
A: We only share information with trusted third-party partners (such as payment processors and shipping carriers) as necessary to fulfill your order. We never sell your personal data.
If you have additional questions about our handmade soaps, ingredients, or skincare recommendations, please contact us at [email protected].
Our support team is always happy to assist!
