At Soap Plant Wacko LLC, customer satisfaction is our top priority. Due to the personal and hygienic nature of soap and bath products, returns are subject to the policy outlined below.
Please read this policy carefully before submitting a return request.
We accept return requests for eligible items within 30 calendar days from the date your order is marked as “delivered” by the shipping carrier.
Return requests submitted after this period will not be accepted.
To be eligible for a return, soap products must meet all of the following conditions:
Items must be unused, unopened, and in brand-new condition
Original protective seals (if applicable) must be intact
Packaging must be unopened, undamaged, and in original condition
Items must show no signs of use, including exposure to water or moisture
Items must not have been tampered with, tested, or partially used
Items must not be customized, bundled, or part of a promotional set marked as non-returnable
For hygiene and safety reasons, we cannot accept returns of opened or used soap products.
The following items are not eligible for return:
Opened or used soap products
Items with broken seals or damaged packaging
Final sale or clearance items
Products marked as “non-returnable” at the time of purchase
Customized, personalized, or limited-edition items
Gift cards
We do not offer direct exchanges for changes in scent, size, bundle selection, or product preference.
If you would like a different item, please place a new order and submit a return request for the original unopened item (if eligible) in accordance with this policy.
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing:
The outer shipping packaging
The product packaging
The issue or defect
Subject to availability, we will either:
Send a replacement at no additional cost; or
Issue a full refund
We reserve the right to determine eligibility based on the information provided.
If the return is due to our mistake (such as receiving the wrong item or a confirmed manufacturing defect), we will cover the return shipping cost and provide a prepaid return label when applicable.
If the return is due to personal preference (e.g., you changed your mind or ordered the wrong scent), you are responsible for all return shipping costs.
Original shipping fees are non-refundable unless the return is the result of our error.
Please do not ship items back without prior authorization.
To initiate a return:
Email our support team at [email protected]
Include your order number and reason for the return
For damaged or incorrect items, attach clear photos
We will review your request within 1–2 business days and, if approved, provide detailed return instructions.
Unauthorized returns may not be accepted or refunded.
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If you have not received your refund within 10 business days after receiving our refund confirmation:
Contact your bank or credit card issuer to check for pending transactions
If the refund is still not visible, please contact us at [email protected] with your order details
We will assist you promptly.
If you have any questions regarding returns or refunds, please contact us:
Email: [email protected]
